How To Cancel Crunch Membership?The Simplest Methods For Ending

In the digital age, managing online subscriptions is a common part of both personal and business financial practices. Crunch Free, known for its robust accounting software, offers users a straightforward process for cancelling and reactivating accounts. This guide will walk you through the steps to efficiently manage your Crunch Free account, ensuring you know how to cancel, export your data, and, if needed, reactivate your account at a later date.

How to Cancel Your Crunch Free Account

Cancelling your Crunch Free account is a simple, straightforward process designed to be user-friendly. Here’s how you can ensure the cancellation is handled smoothly:

  1. Accessing Account Settings:
  • Log into your Crunch Free account and locate the ‘Settings’ option, which is typically found in the dropdown menu at the top right corner of the screen. This menu may display either your business or personal name.
  1. Initiating Cancellation:
  • Within the settings menu, scroll to the bottom of the page where you will find the option ‘Cancel my subscription’. Click this link to begin the cancellation process.
  1. Confirming the Cancellation:
  • After clicking ‘Cancel my subscription’, a confirmation prompt will appear. Click ‘Yes, cancel it!’ to finalize the cancellation. Note that your access to the account will continue until midnight of the day you cancel, after which your account will be closed permanently.

Post-Cancellation: Data Retention and Export

Following the cancellation of your account, there are several important considerations regarding your data:

  • Data Retention:
  • Although your account will be closed, Crunch Free will retain your data securely for up to six years. This is to comply with the statutory requirements of HMRC, which mandate the retention of records for this duration.
  • Exporting Your Data:
  • Prior to cancellation, it is advisable to export all your data from Crunch Free. You can do this by selecting the export option in your account settings, which will download your information as Excel documents and PDFs. This step ensures you retain all necessary records for your personal use or future reference.

Reactivating Your Account at Crunch Free

Should you decide to return to Crunch Free, the process for reactivation is just as user-friendly as cancellation:

  1. Setting Up a New Account:
  • If you prefer to start afresh, you can sign up for a new Crunch Free account by completing the online signup process. This option is suitable for users who want to begin with a clean slate.
  1. Reactivating an Old Account:
  • To pick up where you left off, you can reactivate your previous account by contacting Crunch Free via email at [email protected]. This method allows you to restore your former settings and data.
  1. Reauthorizing Add-Ons:
  • If your previous account included add-ons such as VAT management or Open Banking, you will need to reauthorize these services upon reactivation. This step ensures that all functionalities of the software are fully operational and tailored to your needs.


Managing your Crunch Free account, whether cancelling or reactivating, is designed to be a seamless process. By following the outlined steps, users can ensure they handle their subscription responsibly, maintain compliance with statutory requirements, and make informed decisions regarding their accounting software needs. Whether you are streamlining your subscriptions or returning for Crunch Free’s services, staying informed about your options will facilitate a smoother transition and optimal use of the platform.


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